top of page

Acerca de

detail-cleaning_edited.jpg

Appointment Deposit Policy

Appointment Deposit and Cancellation Policy

As of March 2022, Neat Auto will require deposits on all appointments to be scheduled in the calendar.

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Unfortunately, over the last few weeks, we have seen a major increase in last-minute no-shows and cancellations.

Based on the total price of your services, appointment deposits will be up to $100. This is a non-refundable deposit. If you need to cancel/reschedule within 24 hours of your appointment, a new deposit must be made on the new appointment, exceptions apply.

Is the deposit an extra fee?

No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is $400, and your deposit was $50, then at time of checkout, you’ll only pay $350 (don’t worry, we’ll keep track of it all).

Why do I have to place a deposit for my appointment?

We’ve seen an increase in no-shows and last-minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).

What if there’s ugly weather?

For mobile jobs, weather plays a big role on when and where we can work. If the weather is bad, we’ll just reschedule your appointment (no other deposit is needed). For shop-based services, since we can still work regardless of weather, we can still get the job done (unless it’s really, really bad weather).

bottom of page